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FAQ

Frequently Asked Questions

We welcome referrals by medical or mental health caregivers, case managers, employee assistance programs, family members, community agencies, hospitals, clergy, friends and patients themselves. If you would like more information, call our Assessment and Referral Center at 803-796-9911 or toll-free at 866-796-9911.

During the assessment, a licensed mental health professional will help you understand what type of care best meets your needs. You may then be referred to a therapist, psychologist, psychiatrist or other mental health professionals for outpatient treatment, partial hospitalization or inpatient treatment. You and your family may be involved in deciding which treatment option is right for you.

Our adolescent programs are geared for patients ages 11–17, and our adult programs treat patients 18 and older. We offer a range of services for both age groups.

Three Rivers Behavioral Health works closely with patients, their families, agency representatives, insurance companies, EAPs and managed care providers to determine all possible payment options. In addition, we will accept direct payment of fees for individuals who either do not have insurance or do not want to use their insurance. We are an approved provider for most major insurance companies and managed care plans.

Things to Bring:

  • Several changes of casual clothes
  • Pajamas
  • Sweatshirt (no strings)
  • Personal hygiene items such as a toothbrush, toothpaste, deodorant, shampoo and make-up (no glass containers or mirrors)

 

Things Not to Bring:

  • Shirts or pants with holes or inappropriate slogans
  • Food
  • Glass bottles
  • Wire hangers
  • Televisions or radios
  • Pillows
  • Blankets
  • Money
  • Valuables
  • Cell phone
  • Laptop computer
  • Belt
  • Shoelaces
  • Clothing items with drawstrings

Because patients spend a great deal of time in group therapy and meeting with their doctors and social workers, we do not want to interrupt their treatment unnecessarily. Therefore, we limit visiting hours and telephone hours to specific times each day.

Visiting and telephone hours vary by unit; please call the facility for more information. All visitors and callers must have the patient’s ID number to visit or talk with patients. Only two visitors per patient are allowed at a time, with no more than four visitors. Visitors must be 16 or older to visit acute patients.

Telephone Hours: Outgoing Calls

Acute Adolescent: No outgoing calls

Adolescent:

  • Wednesdays 11:45 a.m. – 12:45 p.m.
  • Fridays 11:45 a.m. – 12:45 p.m.
  • Sundays 10:00 a.m. – 11:00 a.m.

Flex:

  • Tuesdays 6:30 p.m. – 7:30 p.m.
  • Saturdays 6:30 p.m. – 7:30 p.m.
  • Sundays 6:30 p.m. – 7:30 p.m.

CSU:

  • Thursdays 4:30 – 5:30 pm
  • Saturdays 4:30 – 5:30 pm
  • Sundays 4:30 – 5:30 pm

Behavior Recovery:

  • Thursdays 7:00 p.m. – 8:00 p.m.
  • Saturdays 7:00 p.m. – 8:00 p.m.
  • Sundays 7:00 p.m. – 8:00 p.m.

We develop a treatment plan for each patient depending on their specific needs. Consequently, the expected length of stay may vary from patient to patient.

We feel it is important for our adolescents to keep up with their schoolwork while in the hospital. Adolescents admitted to the acute unit at Three Rivers can maintain their class work during a daily study time provided. Parents are responsible to bring adolescents’ books and assignments.

Patients may access a community TV and read books provided by the facility when they are not involved in treatment-related groups and activities. No radios, headphones or tape recorders are allowed.

All rooms are semi-private. We cannot guarantee a private room at any time.

Yes, Three Rivers is able to accommodate special dietary requirements. Three Rivers has a dietician who provides guidance on proper diet and assists with all special dietary needs.

We prefer that patients bring any medications that they are currently taking with them to the facility. Medications brought to the facility must be checked in during the admission process. Upon physician order, they may be continued and administered by a nurse throughout the patient’s stay. Only medications ordered by your physician can be taken while you are a patient.

Worship services are provided on the premises on Sunday mornings for those who wish to attend.

Incoming mail is distributed daily. Letters and packages must be opened in front of staff to prevent dangerous items from getting onto the unit. Outgoing mail is picked up daily.

With your consent or the consent of your parent/legal guardian, your family will be involved in your treatment. Typically, psychiatric and chemical dependency-related illnesses have a significant effect on the family. Your family will be encouraged to be involved in assessment, treatment planning, discharge planning and continuing care. Your social worker or other members of the treatment team will be available to your family to discuss your treatment, progress and other issues.

The confidentiality of patient information is very important. Three Rivers Behavioral Health has a responsibility to safeguard your privacy.

All patients are asked to help clean up after themselves while they are in the hospital. Patients are responsible for doing their own laundry by using a laundry room available on the unit. You may also send home clothes to be laundered by a family member. Staff is available to assist when needed.

For safety, sanitation and dietary management purposes, patients and visitors are asked not to bring food items into the facility. Snacks are provided for patients by the facility. Food may not be kept in your room.

The First Place for a Second Chance

Three Rivers Behavioral Health’s professional staff are ready to help find treatment options for you or a loved one. Call 866-796-9911 for a no-cost, confidential assessment 24 hours a day, 7 days a week. If you need immediate medical assistance, contact 911 or seek the nearest emergency room.